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Month: September 2018

Wheelchair Woes… finally resolved

Posted in Accessibility, Cerebral Palsy, Customer Service, Disability Aids, Disability Awareness, Fighting for Change, Personal, and Wheelchair

Those of you who follow my blog will know of the issues I had over the summer with my electric wheelchair. At the time of writing my last blog, I was awaiting new batteries having only just had another fault resolved.

The drama continued to unfold as a new set of batteries were sent and discovered to be faulty. You couldn’t make this stuff up if you tried! Our summer holiday was fast approaching and after almost two months, I still didn’t have a reliable wheelchair and  I was beginning to doubt how much fun our Center Parcs break would be.

At this point, I was pretty fed up with Invacare, the manufacturer. Up until this point, they didn’t seem too concerned about their catalogue of errors and the effect it had had on my life. However, I think they knew I was at the end of my tether. One evening, I received an email from the team apologising for all the inconvenience and offering us a family day out to Legoland! I was absolutely delighted. Our little boy had missed out on so much because I couldn’t take him anywhere and I knew this would help make up for it!

The next day I also received a bouquet of flowers from Invacare which was also a much appreciated surprise. But better was to come when my wheelchair was finally returned to me that evening, with new batteries! With just two days until our holiday, I was delighted to finally have it back and kept my fingers crossed that my wheelchair woes were finally over!

I should never have been left so long without my wheelchair, particularly when it’s not even a year old, but I do appreciate the effort Invacare went to in order to put things right.